I Might Be a Volunteer

Yes, the title is correct. I might be a FIFA volunteer but I'm not sure. Here's what has happened in the past week:

Friday, May 23 - I receive an email from FIFA offering me a role as a volunteer on the Accreditation team! (For my BCCC friends, it's what we would call Registration) I click the button to accept the offer. I quickly have access to more areas on the app. I read through the paperwork to accept my role, accept the code of conduct, etc. 

Saturday, May 24 - The FIFA app now has even more areas I can explore. I can start some online training, I can use the group message for my team, and I can pick my schedule. When I go to pick my schedule, the only dates available are May 26 through June 12 and it's only Monday through Friday. Of the shifts available, I could theoretically take a shift each Friday in June (2 shifts). However, we are required to sign-up for a minimum of eight shifts. I go into the app and click on the Volunteer Support Channel (it's like submitting a help ticket) It says that the average response time is 48 to 72 hours but it may take longer during the tournament period. I fill out the form, receive an automated email confirmation, and wait.

Sunday, May 25 through Thursday, May 28 - I go ahead and start some of the online training. I check my email daily but I don't receive anything from FIFA except automated reminders to sign-up for shifts.

Friday, May 29 - I still haven't heard anything and I've been very busy at work. That evening I send a message in my team's group chat explaining my problem and asking what I should do. I know the team lead is on there so I'm hoping they can give me some advice.

Saturday, May 30 - All the app access I gained a week ago has now disappeared, including access to the group chat. However, I still get notifications whenever someone posts a message in the group chat. The message when I open the app states that I didn't book any volunteer shifts so I may be dismissed from the volunteer program. It also states that if I need help with scheduling, I should put in another ticket in the Volunteer Support Channel. 

The message I currently see on the app stating I might lose my volunteer position.

I plan on entering another ticket. I have to admit that this is an emotional roller coaster. I really want to volunteer in the World Cup; I don't care what role I have! It's so frustrating to get so close to my goal and then for it to suddenly disappear without any real communication. I'm trying to stay positive but as the tournament gets closer, I'm feeling like it's unlikely I'll get to volunteer. Here's hoping things turn around soon.

-Clare G. S.